Why in news?
As part of the “52 Reforms in 52 Weeks” initiative, the Union Minister for Railways announced on 26 February 2026 the launch of an e‑Railway Claims Tribunal (e‑RCT) system. The digital platform aims to transform the filing, processing and adjudication of claims related to railway accidents and incidents by moving the entire process online.
Background
The Railway Claims Tribunal was established under the Railway Claims Tribunal Act 1987 to adjudicate claims against the railway administration for compensation due to death or injury in rail accidents, loss or damage to goods, and refunds of fares and freight. Until now, passengers had to file claims in person at one of 23 benches across the country, each comprising a judicial and a technical member. Determining the appropriate bench and submitting physical documents often delayed justice.
Main components of the e‑RCT system
- 24×7 e‑filing: Claimants can submit petitions, affidavits and supporting documents online from anywhere, even while travelling. This removes the need to visit tribunal offices.
- Case Information System (CIS): A central database automatically registers cases, allocates them to benches and allows real‑time tracking of proceedings from filing to final judgement.
- Document Management System (DMS): Judgements, notices, summons and orders are stored digitally with secure signatures, enabling easy retrieval and reducing paperwork.
- Virtual hearings and AI tools: The platform supports video hearings and plans to incorporate artificial intelligence to assist in case management and decision making.
Benefits
- Faster disposal: Digital filing and automated case allocation cut down processing time, helping claimants receive compensation sooner.
- Accessibility and transparency: People can file claims from any location without worrying about jurisdiction. Digital records ensure transparency and reduce the risk of documents being lost.
- Cost and environmental savings: Online submissions reduce travel and printing costs for both claimants and the tribunal, contributing to greener governance.
Source: Press Information Bureau
